Why Discord

communication
Our reasons for using Discord as our communication platform.
Author

Luke W. Johnston

Published

February 26, 2024

Communication within a team is often done with email or, in more modern and tech environments, with Slack. While email is a great tool when communicating with people external to a team (or organization), there are numerous reasons why it is a poor communication tool within teams (and potentially across organizations). Without making this post about why to not use email, a few reasons include:

Email is a useful tool for certain types of communication, but it isn’t really the best option for team communication. Other tools like instant messaging, project management software, or video conferencing are more suitable for team collaboration and communication.

Slack is a better option, since it has synchronous communication, and you can control how information is distributed and organized (in “Channels”). Their features are targeted to teams in corporate environments, so the focus is more around productivity and work. However, Slack’s main focus is also, for us, its biggest weakness: It isn’t designed around being inclusive since corporate teams are by default exclusive. Slack has also recently changed its pricing model, so messages are not accessible after 90 days unless you pay (a high fee).

An alternative to Slack is Discord, which has become a popular communication platform, particularly for online communities. It was originally built for use by people playing video games together in a group, so they can chat while plying. However, because of this informal and easy way of joining voice channels and the text channels, as well as other features, non-gaming communities have been increasingly making use of Discord because of its focus on community engagement. Here are reasons why we are deciding to use it:

There are few other reasons, but these are the biggest ones why we decided on using Discord.